1. Refund policy:
*Unwanted or incorrectly ordered goods can be returned to Chhabra sports via our self-service returns centre up to 30 days from receipt of your order. Products returned in original packing will be valid for full refund or exchange.
*We offer a 6-month guarantee on most products (excluding goods designed for short-term maximized performance, such as premium match balls for example), within a fair wear and tear policy. The fault must be verified by us prior to any refund or replacement product being offered.
2. Return policy:
*If you have received any Faulty and Damaged Apparel / Shoes from our end then you can exchange the same after the return verification from the company.
*We are not responsible for any loss or damage of goods that occurs during return shipping. Should any cases of loss or damage arise during a return, the sender would need to raise their claims with their chosen shipping service provider.
*For general returns insides of the India, the cost of return will be borne by the senders, and we will be unable to refund the original delivery charge unless the product is faulty or not supplied as ordered.
* No exchanges on Apparels will be bornw by company, request you to refer the size chart before ordering.
*For any fault or damaged goods claims please contact us – @ firstname.lastname@example.org– if goods are returned without contact we will not be able to refund your return shipping costs.
3. Shipping Policy:
What are the delivery charges?
Delivery charge varies with each Product.
We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps us offset logistics costs. Please check your order summary to understand the delivery charges for individual products.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
We generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
- Product’s availability with the us
- The destination to which you want the order shipped to and our location.
Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.
I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return.
We seek to protect your rights of privacy on systems and the website chhabrasports.com controlled by us, but we are not liable for any unauthorized or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control, for example, advertisers and websites that have links to our website or our technical solution provider. You should take note that the information and privacy practices of our business partners, advertisers, sponsors or other websites to which we provide hyperlinks, may be different from ours.
If you visit our website to browse through the website, read pages, or download information
If you do nothing during your visit but browse through the website, read pages, or download information, we will gather and store certain information about your visit automatically. Your web browser software transmits most of this information to us. This information does not identify you personally. We automatically collect and store the following information about your visit.
The numeric IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the web) from which you access the website;
The type of browser and operating system used to access the website;
The date and time you access the website;
The pages you visit, including graphics loaded from each page and other documents you download, such as PDF (Portable Document Format) files and word processing documents; and
If you linked to the website from another website, the address of that website. Again, your web browser software transmits this information to us.
We use the above information to help us make our website more useful to you and visitors like you. Also to understand types of technology visitors use.
If you choose to identify yourself by sending us an email or by using our online forms
In addition to the information specified above, you may choose to provide certain information for your online shopping experience, including the following.
Personal Information that you provide when you register on chhabrasports.com , for example, your gender, marital status, age, preferences.
Financial information such as details pertaining to your bank account or credit card or debit card or other payment instruments and any other information relating to your income and lifestyle.
Contact details such as your postal address, telephone and fax numbers and email address.
Account related information such as your username, password account history, billing information and communication, transactional and payment history, payment and shipment related information.
Other content and data that you provide while using the website, for example, blogs, discussion boards, chat messages, membership of mailing lists and other data, documents and images stored on our servers.
In addition, from time to time, we may ask you for additional information.
Use of services
When you perform a transaction on the website, we log the user’s login name and other information provided by you for the reasons mentioned below.
To manage our relationship with you, communicate with you and provide services effectively to you.
To compile statistical and demographical profiles and data for our business and marketing activities.
Monitor your use of the website and the services in order to ensure your compliance with our terms of service,
Any other purpose required or permitted by law.
Your use of all services on the website and your provision of information in connection with these services are purely voluntary. You will always have the option of whether to perform the transaction and provide this information. However, in order to open an online service account or perform a service transaction, you will be required to provide some personal information. Whether to perform the transaction is up to you.
If you choose to provide us with personal information, we will use that information to respond to your message and to help us get you the product or information you have requested. You may choose to subscribe to our online newsletter describing new services and updates on the site. You may unsubscribe at any time.
Registered users can edit or delete their account information by emailing at email@example.com or calling at 1234 5678 123. Please understand that, although we can delete your account online, we are required to maintain information about your account for commercial and legal reasons.
We will send personally identifiable information about you to other companies, agencies, or people when:
We have your consent to share the information;
We need to share your information to provide the product or service you have requested. For example, we use a third-party billing company, and we send information for billing purposes only;
We need to send the information to companies who work on our behalf to provide a product or service to you (e.g., a shipping company or a customer support services company)
We are required to do so by law, subpoena, court order or legal process; or
We find that your actions on our website violate the Terms of Service or any of our usage guidelines for specific products or services.
Links to Other Sites
We take the integrity of the information and systems that we maintain very seriously. As such, we have instituted security measures for all information systems under our control so that information will not be lost, misused or altered.
For website security purposes and to ensure that our services remain available to all users, we employ software programs to monitor traffic to identify unauthorized attempts to upload or change information or otherwise cause damage. Notwithstanding anything stated above, we reserve the right to use information from these sources to help identify an individual or prosecute malicious use or misuse of the Site.
Your account information is password-protected for your privacy and security. In certain areas, as with credit card transactions, our website uses industry-standard secure socket layer (SSL) encryption to protect data transmissions.
Grievances and Redressal
We are committed to promptly address any grievances that you might have in connection with our use of any information that you provide us. Accordingly, you may communicate any grievances that you might have by emailing at firstname.lastname@example.org or calling us at 1234 5678123.
Are Children Allowed to Use chhabrasports.com?
Use of chhabrasports.com is available only to person who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e., under the age of 18 years, you may use chhabrasports.com only with the involvement of a parent or guardian.